Is this Australia Post text real? How to tell in 10 seconds
Parcel scams are the most common scam text in Australia, and they work because they are ordinary. Everyone is waiting for something. The message arrives, it mentions a small amount — a dollar forty-five, two dollars — and the smallness is the trick. It feels too trivial to be a con.
The four things that give it away
- It asks for money. This is the whole rule. Australia Post does not charge redelivery fees by text link. If money is requested, stop there — you do not need to check anything else.
- The web address is not auspost.com.au. Scammers use lookalikes: auspost-track.com, au-post-redeliver.xyz, auspost.delivery-au.net. Read the part just before the first single slash. If it is not exactly auspost.com.au, it is not them.
- There is a deadline. "Returned today." "Within 4 hours." Urgency exists to stop you thinking. Real deliveries wait.
- The sender name looks almost right. Since 1 July 2026, genuine organisations register their sender name with the ACMA. Scammers now use near-copies instead — "AusPost-Alerts", "Austra1ia Post". A message from an unregistered sender may also show as "Unverified".
What to do instead
Do not tap the link. If you are genuinely expecting a parcel, open the Australia Post app yourself, or type auspost.com.au into your browser and track it there. Never navigate from a message — always start from something you already trust.
Then delete the text, and block the sender: tap the sender's name at the top of the message, then Block this Caller.
If you already paid
Act quickly, and do not be embarrassed — these are designed by professionals to catch careful people. Call your bank straight away and ask them to stop the payment and watch the card. Then call IDCARE on 1800 595 160, the free national identity and cyber support service. Report it to Scamwatch. You are not in trouble, and you are far from alone.
Common questions
Does Australia Post ever charge a redelivery fee by text?
No. Australia Post does not send text messages asking for redelivery fees, customs charges or card details. Any delivery text asking for a payment is a scam, regardless of how genuine the link appears.
What is the real Australia Post website address?
auspost.com.au. Anything else — auspost-track.com, au-post-redeliver.xyz, auspost.delivery-au.net — is a lookalike domain built to imitate it. Always check the text immediately before the first single slash in the address.
Why does the text say Unverified?
From 1 July 2026 the Australian Communications and Media Authority requires organisations to register their SMS sender names. Messages from unregistered senders may be labelled Unverified. It does not automatically mean the message is a scam, but it means you should treat it with caution and never tap a link inside it.
I clicked the link but did not enter anything. Am I in trouble?
Tapping a link alone is usually low risk, though it can confirm to a scammer that your number is active. Do not enter any details, close the page, and delete the message. If you did enter card details, call your bank immediately.
How can my parent check a text like this without calling me?
They can forward it to a scam-checking service like Is it a scam?, which reads the message and replies in seconds with a plain-English verdict. Forwarding a text is the same gesture as sending a photo, so there is nothing new to learn and no app to install.
Not sure about a message right now?
Is it a scam? gives your parents a calm second opinion on any worrying text, email or phone call — in seconds, on the phone they already use. No app for them to install, nothing new to learn.
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