The short version: we give careful guidance about scams; we can't guarantee we'll catch every one; be kind to the service and we'll look after your family.
These terms are between you and Treacy Enterprises of the Sunshine Coast, Queensland, Australia — the operator of Is it a scam?
Is it a scam? checks messages your family forwards to us and replies with our honest assessment: looks fine, be careful, or scam. It's guidance to help people pause and think — like asking a knowledgeable friend.
Is it a scam? is guidance, not a guarantee. Scams evolve constantly, and no system catches everything. A "looks fine" means the message matched genuine details we could verify — it is not financial advice and not a promise. Never send money or share personal details on the strength of any message, ours included, if something feels wrong. When in doubt, contact the organisation using the number on your card or their official website. We are not liable for losses arising from acting on, or against, our guidance, to the maximum extent the law allows.
We also can't promise the service is always available or instant. It depends on mobile networks, email providers and internet services we don't control, and messages can be delayed or fail to arrive for reasons outside our hands. Never treat silence from us as an all-clear — if you haven't had a reply and you're unsure, don't act.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited but not excluded, it is limited to resupplying the service or paying the cost of resupply. Our total liability to you for any claim is otherwise limited to the amount you paid us in the 12 months before the claim.
If you tell us something has already happened, we reply with the steps to take and the numbers to ring — your bank’s fraud line, IDCARE on 1800 595 160, and Scamwatch. That is information and referral, and nothing more.
To be completely plain about it: we do not recover money, we do not attempt to recover money, and we never charge a fee to help after a scam. Only your bank can attempt to reverse or recall a payment. We do not contact your bank, your telco, the police or any government agency on your behalf, and we do not act as your agent or represent you to anyone. Telling us what happened is not the same as reporting it — you still need to make those calls yourself, and the sooner the better.
We are not affiliated with, endorsed by, or acting for IDCARE, Scamwatch, the National Anti-Scam Centre, the ACCC, any bank or any telecommunications provider. We publish their public contact details as guidance because they are the right people to speak to.
We are not a financial adviser, a lawyer, a debt-management or credit-repair service, or an investigator, and nothing we send is financial or legal advice. Anyone who contacts you offering to recover your money for an upfront fee is running a second scam — that is one of the patterns we detect, and it is never us.
Where we have described your rate as “founding” pricing, we mean we will not raise the price of your existing plan for as long as that subscription stays active and unbroken. If you cancel and later return, or move to a different plan, current pricing applies. We may change pricing for new customers at any time, and we will give you at least 30 days’ notice before any change that would affect what you pay.
The person who subscribes manages the family: adding and removing members, and billing. You must have each family member's genuine agreement before adding them — the person being protected needs to know their messages will be checked and that a nominated family member will be told when a scam is caught. Don't add anyone who hasn't agreed, and use the service only for yourself or your own household — or, on a Business plan, for your own business and the people who work in it. If someone asks to be removed, we'll remove them. New accounts start with a free trial; we'll email you before it ends and you can cancel any time during it without paying. After that, subscriptions renew automatically at the price shown when you signed up, until you cancel. Cancel any time from Manage billing in your family view — protection continues to the end of the period you've paid for, and we don't charge cancellation fees. We don't generally refund part-months, but this doesn't affect your Australian Consumer Law rights: if the service is faulty or not as described, you may be entitled to a refund, and you should contact us. If we change our prices, we'll tell the account holder by email before the change takes effect, and you can cancel if you don't want to continue. If a payment fails, nothing changes for 14 days while you fix it, and scam warnings are never withheld over billing.
Checks are unlimited for protected family members using the service as intended. Automated, bulk, or abusive use isn't allowed, and we may limit or end service that harms the platform or other families.
You can cancel at any time, for any reason. We may suspend or end an account that breaches these terms, is used to harm others, or is used fraudulently — we'll tell you why, and except in serious cases we'll give you a chance to fix it first. If we ever discontinue the service entirely, we'll give account holders at least 30 days' notice by email and refund any period paid for beyond that. If your account ends, you can ask us to delete your family's data and we will.
You must be at least 18 and able to enter a contract to hold an account, and Is it a scam? is offered for personal, family and small-business use in Australia. Family members added to an account must also be adults.
Standard carrier messaging rates may apply to texts your family sends us. We may update these terms; if a change matters, we'll email the account holder before it takes effect, and continuing to use the service after that means you accept the change. If any part of these terms is found unenforceable, the rest still stands. We may transfer these terms to another organisation if our business is sold, but your rights under them stay the same. These terms are governed by the laws of Queensland, Australia. Questions: hello@getforwardit.com.
Effective August 2026.