Forward ItIs it a scam? My account

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How to send us something

Ordered easiest first. Nobody needs to get past the first one — telling us in words works for everything, including phone calls and letters. The same steps work whether you're checking a text for your mum or an invoice before the payment run.

Words

Just tell us in your own words

Typing a reply is the most ordinary thing you do on a phone. It covers phone calls and letters too, which nothing else can.

  1. Open the message from "Is it a scam?" and type a reply, the same way you'd text a person.
  2. Say what happened in plain words — "a man rang saying I owe the tax office and I have to pay today".
  3. Send it. We'll answer in about ten seconds.

This is the easiest way and it always works — including for phone calls, letters and anything you can't forward.

This alone is the whole product. You can stop reading here.

Picture

Send a picture of it

If you already send photos to family, you already know how to do this. Find your phone below.

iPhone

  1. With the worrying message on screen, quickly press the side button and the volume-up button together. The screen flashes.
  2. A small picture appears in the bottom-left corner. Tap it.
  3. Tap the share button (the square with an arrow). Choose WhatsApp and pick "Is it a scam?", or choose Mail and send it to check@getforwardit.com.

If you can send a photo of the grandkids, you can do this — it's the same thing. Pictures need WhatsApp or email; a plain text message can't carry one. For letters and paperwork, email keeps the full quality — one page per photo, straight-on.

Android

  1. With the worrying message on screen, press the power button and volume-down button together. The screen flashes.
  2. Tap Share on the little preview that appears.
  3. Choose WhatsApp and pick "Is it a scam?", or choose Gmail and send it to check@getforwardit.com.

If you can send a photo of the grandkids, you can do this — it's the same thing.

Forward

Forward it, if you'd rather

The tidiest way for anyone comfortable with it. WhatsApp is one tap; forwarding a text on an iPhone is the fiddliest thing on this page.

Forward a text — iPhone

  1. Press and hold your finger on the message until a menu appears.
  2. Tap More...
  3. Tap the curved arrow at the bottom-right of the screen.
  4. In the "To:" box type Is it a scam? and tap send.

This one is fiddly. If it doesn't work, send a picture instead — that's just as good.

Forward a text — Android

  1. Press and hold your finger on the message until it's highlighted.
  2. Tap the three dots at the top, then Forward.
  3. Choose "Is it a scam?" from your contacts and tap send.

Forward in WhatsApp

  1. Press and hold the message.
  2. Tap the forward arrow (→) at the bottom.
  3. Choose "Is it a scam?" and tap send.

WhatsApp is the easiest of all — no screenshot needed, and it costs us nothing to check.

Forward an email

  1. Open the email that worries you.
  2. Tap the arrow at the bottom, then Forward.
  3. Type check@getforwardit.com as the address and send.

Works from a phone, an iPad or a computer.

Paperwork

Invoices, quotes and contracts

Bills, builders' quotes and anything you pay more than once. We read the PDF itself — no screenshot needed.

Send a PDF invoice, quote or contract

  1. Open the email the PDF arrived on.
  2. Tap Forward and check the attachment is still attached — some phones drop it.
  3. Type check@getforwardit.com and send. Don't screenshot it; we read the PDF itself.

One document per email — even from the same supplier. Everything attached to one email is read as pages of a single document, so two invoices sent together get one blended answer. Two emails, two answers.

Photograph paper — a contract or quote left at the door

  1. Lay it flat in good light and photograph each page straight-on, not at an angle.
  2. Send the pages of one document together in a single message — we read them in order.
  3. WhatsApp or email. A plain text message can't carry a photo.

A different document goes in a different message. If part of a page comes out blurred we'll say which part, and you can send that page again on its own.

Teach us who you pay more than once

  1. Forward one recent bill or invoice from anyone you pay repeatedly — a builder mid-renovation, an aged-care provider, a regular supplier. One per email.
  2. The first two come back with a normal answer and nothing about payment details. That's the memory filling up, not a fault.
  3. From the third one, the reply confirms the payment details match the last ones.

The day their account differs from the history, you hear CHECK FIRST before you pay — even when the invoice reads perfectly and nothing on it says the details changed. That's the one a scam filter can't catch. Confirm once by phone and the new details become the ones we remember.

Coaching someone by phone? Stay on the line while they try it, and let them do the tapping — the first successful send is what makes it stick.

Checking for someone else? These are the steps they'll see on their own page too, so you're both reading the same thing.